Last updated: 8 April 2026
Terms and Conditions
These Terms and Conditions ("Terms") apply to all purchases and use of services and digital products provided by Words Hurt, a sole trader business (Autónomo) based in Spain, owned and operated by Kalyl Ahmed Kadri ("we," "us," or "our").
By accessing or using our website, services, or purchasing our digital products, you agree to these Terms. If you do not agree with these Terms, please do not use our services or products.
1. Services Provided
We offer a range of online services including but not limited to:
- Copywriting
- Sales Page Audits
- Brand Worldbuilding
- Brand Strategy
- Creative Direction
1.1 Booking and Payment All services require upfront payment or a deposit as specified during booking. Your project will only be scheduled once payment is received. Prices for services range between €700 - €3,200. All prices are subject to applicable VAT (IVA) unless an exemption applies (e.g., intra-community transactions).
1.2 Cancellations and Rescheduling We require at least 14 days' notice to reschedule any booked service. Cancellations made within 14 days of the scheduled service are non-refundable. For services that have already commenced with your express consent, the right of withdrawal (derecho de desistimiento) may no longer apply in accordance with Article 103 of the Spanish General Law for the Protection of Consumers and Users (LGDCU).
1.3 Modification to Service and Prices Prices for our products and services are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance.
2. Digital Products
We offer downloadable digital products such as templates, guides, and workshops ("Digital Products").
2.1 No Refund Policy In accordance with Article 103(m) of the LGDCU, the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium when the performance has begun. By purchasing a Digital Product, you expressly consent to immediate access, acknowledging that you thereby lose your right of withdrawal and refund.
2.2 License of Use You are granted a non-exclusive, non-transferable, single-user license for personal or internal business use. You may not share, resell, or distribute our digital products.
3. Intellectual Property
All content, branding, and materials provided are owned by us or properly licensed. Our intellectual property is protected under Spanish Intellectual Property Law (Ley de Propiedad Intelectual, Real Decreto Legislativo 1/1996) and EU regulations. Any unauthorized use, reproduction, or exploitation is strictly prohibited.
4. Disclaimer
All digital products and services are provided for informational and educational purposes only and are not to be considered professional legal, financial, or medical advice.
5. Limitation of Liability
To the maximum extent permitted by Spanish law, we exclude liability for any loss or damage related to your use of our services. Our total liability is limited to the amount paid by you for the specific service or product.
5.1 Reliance on Information Information is for general purposes only. We make no warranties regarding completeness or accuracy. Use of the website is at your own risk.
5.2 Earnings Disclaimer Financial results shared are exceptional outcomes and are not guarantees. Success depends on your background, effort, and market conditions.
6. Third-Party Links
We are not responsible for the content or accuracy of third-party websites linked through our Service. Any transactions made with third parties are solely between you and that provider.
7. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
8. Spanish Consumer Law
Nothing in these Terms excludes your rights under the Spanish General Law for the Protection of Consumers and Users (LGDCU) and other complementary laws.
As a consumer based in the EU, you have access to the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. In accordance with Spanish regulations, official complaint forms (Hojas de Reclamaciones) are available to consumers upon request.
9. Privacy and Data Protection
Your personal information is handled in accordance with:
- The General Data Protection Regulation (GDPR, EU 2016/679).
- Spanish Organic Law 3/2018 (LOPDGDD) on the Protection of Personal Data and Guarantee of Digital Rights.
You have the right to access, rectify, erase, and port your personal data. To exercise these rights, please contact kadri@words-hurt.com.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of Spain. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Barcelona, Spain. If you are a consumer, disputes may also be settled in the courts of your place of residence.
11. Updates to Terms
We reserve the right to update these Terms at any time. Your continued use of the website following changes constitutes acceptance.
Contact Information
Kalyl Ahmed Kadri - Words Hurt Address: Carrer de Galileu 66, 08028, Sants, Barcelona, Spain
Email: kadri@words-hurt.com
